Frequently Asked Questions

How do I place my order?

To place your order, follow these steps :

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing BombayTees account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

How will I know that my order is placed successfully?

  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

How do I receive my Order?

  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 4-7 business days depending on where you live.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at support@trendzya.com or call us on our helpline, and we’ll help sort things out.

How should I check the status of my Order?

  • To find out when your order is arriving, you need to first log in to your account, rest assured you can track the status of your order in your bombaytees.com account.
  • Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
  • If you still have apprehensions, write to us at support@trendzya.com, and your issue will be addressed.

Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

All Credit Card, Debit Card, UPI, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Why am I not getting any COD option on the payment page?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

Are there any hidden charges?

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@trendzya.com.

What is the Shipping Philosophy of BombayTees?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

The tentative delivery period varies from 4-7 working days. However, the actual delivery time may vary due to unexpected circumstances.

Do you apply any shipping charges?

BombayTees provides FREE shipping for all orders above Rs. 449 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 449.

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund your amount in BombayTees E-Wallet which will reflect within 24-48 hours of initiation.

How do I cancel my order?

  • Orders that have not been shipped can be cancelled by logging into your BombayTees account, clicking ‘Orders’ and then ‘Cancel Order’.
  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

What is Return Policy?

If you have received damaged product/s, no worries, you can return the product and the amount will be refunded in your BombayTees Wallet within 24-48 hrs once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end, then we will proceed with replacement of the product. Refund will be only given when we receive the product our end and QC verified.

  • Customers can return their order within 7 days of the order delivery.
  • All returns must be in unused condition with all original tags and packaging intact.
  • Refund of shipping and COD charges is NOT applicable.
  • In case of manufacturing defects, Customers are requested to share an image/video of the product received and showing the shipping label and the customer details on it clearly for verification purpose. We can process a replacement/ return only after a verification process is completed.

Note:

As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. We will provide you a cashback of Rs.100 for shipments weighing upto 500 grams in your BombayTees Wallet & it can be used for further purchase on BombayTees.com. For every next 500 gram slab, an additional Rs.50 will be added to your wallet.

Please make sure your courier costs do not exceed our cashback rates. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.

Self Customized Products
  • In case of any size issues in the custom t-shirts (clothing products) there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed the return request.
  • The shoppers are requested to check the size guide before placing the order.
  • The color of the custom t-shirt and custom mobile cover may slightly vary as per the customer’s screen resolution.

What are the terms and conditions for refund?

  • Returns – The product amount and Max Rs.100/- for shipment weighing upto 500gms will be added to your BombayTees E-Wallet. For every next 500 gram slab, an additional Rs.50 will be added to your wallet.
  • Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or in BombayTees E-Wallet as per your convenience.
  • Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or in BombayTees E-Wallet as per your convenience

What are the rules for refunding courier charges?

  • As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. We will provide you a cashback of Rs.100 for shipments weighing upto 500 grams in your BombayTees Wallet & it can be used for further purchase on BombayTees.com. For every next 500 gram slab, an additional Rs.50 will be added to your wallet.
  • Please make sure your courier costs do not exceed our cashback rates. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.

I haven't received my refund yet. What should I do?

  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days and a refund as BombayTees Wallet will take 24-48 hours.

Do you take bulk orders?

Yes, we absolutely do. You can email us with your order and design details at corporate@trendzya.com. We’ll also try and work out a discount for you, depending on the quantity of your order.

You can check out our Bulk Orders page for more details.

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product.
  • It is not possible to detach the invoices and tags.
  • If you want to add a note to the gift, please email the note to us at support@trendzya.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

Is there any option to try the product before buying it?

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at support@trendzya.com.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are one time charges and are non-refundable.

How can I return Self Designed Custom T-shirt, Custom Mobile Cover or any other product?

  • In case of any size issues in the custom t-shirts there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed the return request.
  • The shoppers are requested to check the size guide before placing the order.
  • The color of the custom t-shirt and custom mobile cover may slightly vary as per the customer’s screen resolution.

I have created a Return request. When will I get the refund?

You will receive the refund in your BombayTees E-Wallet, once the package reaches the warehouse. To request for bank refund, you may Contact Us.

What if I'm not available when the pickup is being attempted?

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.

Single Jersey Topwear (T-shirts, Vests, Tank Tops, T-Shirt Dresses)

  1. Do not bleach or wash with chlorine based detergent/water; use a mild detergent in moderate quantity instead
  2. Do not iron on stitches, seams, trims or embellishments as high temperatures may cause them to open
  3. Do not soak for more than 20-30 minutes; prolonged soaking may lead to colour loss, eventually weakening the fabric
  4. Do not wring
  5. Do not use hard brushes during hand wash as they may damage the prints
  6. Do not leave the iron on at one place for too long; especially at the neck rib where the elastane may break and loosen the rib
  7. Do not iron directly on prints (in case of printed products)
  8. Machine wash cold
  9. Wash/dry inside out
  10. Fabric subject to initial colour loss; hence wash separately
  11. Tumble dry low
  12. Warm iron needed.
  13. Dry promptly in shade; preferably on a flat surface as hanging may cause measurement variations